We don’t guarantee that we will receive your returned item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. If you need to exchange it for the same item, send us an email at will be responsible for paying for your own shipping costs for returning your item. Accu-Chek Active test strips only require a very small blood sample to perform a blood glucose test just 1-2µl of blood. We only replace items if they are defective or damaged. Accu-Chek test 50pcs strips: Accu-Chek Active test strips are designed for easy handling and allow for dosing outside of the meter. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. 'Vial only' option means you are only receiving the vial with the strips. Then contact your credit card company, it may take some time before your refund is officially posted. Note: when ordering test strips please review which option you are choosing. If you haven’t received a refund yet, first check your bank account again.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable)Īny item not in its original condition, is damaged or missing parts for reasons not due to our errorĪny item that is returned more than 30 days after delivery Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Vials of Blood Glucose Test Strips, or Short Dated/Damaged Test Strips. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable items with an expiration date.
Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.